Online Order Q&A

Q: How do I place an order?
A: Place your order online and collect it in-store within two days only at 16B High Street, OX1 4AG.

Q: What are the minimum and maximum order amounts?
A: The maximum order amount is £25,000. Minimum and maximum order limits may be adjusted temporarily from time to time.

Q: Is the in-store rate the same as the online rate?
A: No. The rate applies only to orders placed online for in-store collection.

Q: How long is my order valid for?
A: Orders are valid for two days.

Q: How do I make the payment?
A: You can pay by cash or debit card when collecting in-store. The maximum card payment allowed is £5,000.

Q: Do I need to bring ID when collecting my order?
A: Yes. Please bring your passport or UK driving licence for identification. We may also require a proof of address, such as a bank statement, utility bill (excluding mobile phone bills), or council tax/mortgage statement dated within the last 90 days.