Online Currency Order Terms and Conditions
Senli Cash & Go
Trading name of Senli Consultancy Ltd
These Online Currency Order Terms and Conditions apply when you place an order for foreign currency through the Senli Cash & Go website.
Please read them carefully before placing an order.
1. About us
Senli Consultancy Ltd, trading as Senli Cash & Go, is a company registered in England and Wales under company number 04779300.
Registered office:
16B High Street
Oxford
OX1 4AG
United Kingdom
Telephone: 01865 203319
Email:
2. Who can place an order
You must be 18 years or older to place an online currency order.
By placing an order, you confirm that:
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you are at least 18 years old;
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the information you provide is accurate and complete;
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you are authorised to use the payment method used for the order; and
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you are placing the order for a lawful purpose.
3. Online currency orders
Our website allows customers to pre-order selected foreign currencies for collection from our designated store.
The website is currently intended primarily for the purchase of foreign currency using pounds sterling (GBP), subject to the currencies and options available on the website.
An online order is a pre-order for collection in store unless the website expressly states otherwise.
4. Exchange rates
Exchange rates displayed on our website may change from time to time.
The online exchange rate may differ from the rate available in our physical stores.
An online rate applies to an online order only once the order has been accepted and confirmed by us.
The rate displayed for buying foreign currency online should not be interpreted as the rate that would apply if you visit one of our stores to sell that currency to us.
If you wish to sell foreign currency to us, please visit one of our stores and ask for the applicable in-store buying rate.
5. Order limits
Unless otherwise stated on our website:
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the maximum value of an online order is £25,000;
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the maximum amount that may be paid by card is £5,000; and
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we may apply additional limits to particular currencies, customers, payment methods or transactions.
We may change these limits from time to time.
6. Placing an order
When you submit an order through our website, you are making a request to purchase the selected foreign currency.
Submitting an order does not automatically mean that we have accepted the order.
We will normally send an acknowledgement confirming that we have received your order.
The contract for the currency transaction will be formed when we have accepted and confirmed the order.
7. Order confirmation
We may confirm your order by email, telephone or other appropriate communication.
Your confirmation may include:
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the currency ordered;
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the amount of foreign currency;
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the applicable exchange rate;
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the GBP amount payable;
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any applicable charges;
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the collection location;
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the expected collection date or time; and
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any identification or documentation requirements.
Please check your confirmation carefully and contact us promptly if you believe any information is incorrect.
8. Stock availability
All currency orders are subject to availability.
If the requested currency or amount is not available, we may contact you to discuss an alternative arrangement.
If we cannot fulfil your confirmed order, we will notify you and arrange any refund that is due to you.
9. Payment
Where online payment is available, payment must be made using an accepted payment method displayed on the website.
We may carry out payment, fraud-prevention and security checks.
Payment may be delayed or rejected where we are unable to verify the payment or where additional checks are required.
We will not normally release currency until payment has been successfully received and any required compliance checks have been completed.
10. Anti-money laundering and identification requirements
As a foreign currency exchange business, we are required to comply with applicable anti-money laundering, counter-terrorist financing and other legal and regulatory requirements.
Depending on the transaction, we may require:
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photographic identification;
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proof of address;
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information about the purpose of the transaction;
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information about the source of funds;
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additional information or documentation; or
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other information required to satisfy our legal and compliance obligations.
Examples of acceptable photographic identification may include a valid passport, UK driving licence or other identification accepted by us.
We reserve the right to request additional information or documentation where reasonably necessary.
11. Refusal or cancellation of an order
We may refuse, delay or cancel an order where reasonably necessary, including where:
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the currency is unavailable;
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information provided is incomplete or inaccurate;
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we cannot verify your identity or payment;
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required identification or documentation has not been provided;
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we are unable to satisfy our legal or regulatory obligations;
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we have reasonable concerns relating to fraud, money laundering or other unlawful activity;
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the payment has not been successfully received;
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the transaction would breach applicable law or our compliance requirements; or
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circumstances outside our reasonable control prevent us from fulfilling the order.
Where an order is cancelled and you are entitled to a refund, we will refund the relevant amount using the applicable payment method or another reasonable method.
Where the law permits or requires us to withhold or restrict information about the reason for refusing a transaction, we may not be able to provide further details.
12. Collection of your order
Online orders are for collection from our designated store unless otherwise stated.
We will normally aim to have your confirmed order ready for collection within the timeframe stated on the website or in your order confirmation.
Availability may depend on currency stock and completion of any required checks.
Please do not travel to collect your order until you have received confirmation that it is ready for collection.
13. Identification when collecting your order
You may be required to provide valid photographic identification when collecting your order.
For larger transactions or where required by our compliance procedures, we may also request proof of address or other documentation.
The name on the identification should normally correspond with the name on the order.
We may refuse to release an order if we are unable to satisfactorily complete the required identification or compliance checks.
14. Collection times
Our normal opening hours are:
Monday to Saturday: 9:30am – 5:00pm
Sunday and UK bank holidays: 10:00am – 3:30pm
Opening hours may change.
Orders placed outside our normal processing arrangements, including on Sundays or UK bank holidays, may not be confirmed until the next business day.
15. Failure to collect
If you are unable to collect your order within the agreed collection period, please contact us as soon as possible.
We may agree an alternative collection date, subject to currency availability and any applicable rate or other transaction conditions.
16. Online rates and in-store rates
Online pre-order rates are separate from our in-store rates.
An online rate applies only to the relevant online order accepted and confirmed by us.
A customer who visits our store without a confirmed online order will be offered the applicable in-store rate at the time of the transaction.
17. Selling foreign currency to Senli Cash & Go
Our online ordering system is intended for purchasing foreign currency using GBP unless otherwise expressly stated.
If you wish to sell foreign currency to us, you should visit our store.
The applicable exchange rate for selling foreign currency will be the in-store rate available at the time of the transaction.
An exchange rate displayed for purchasing currency online should not be treated as an in-store selling rate.
18. Refunds and cancellation
Any cancellation or refund will be dealt with in accordance with the terms applicable to the particular transaction and applicable law.
Where a transaction is cancelled by us and a refund is due, we will normally return the relevant payment using the original payment method where reasonably possible.
Because foreign currency transactions may be subject to specific legal rules and exemptions, cancellation rights may vary depending on the nature and status of the transaction.
Where a statutory cancellation right applies, we will provide the information required by law.
19. Errors in orders
You are responsible for checking your order before submitting it.
If you notice an error after submitting an order, please contact us immediately.
We will take reasonable steps to correct an error where possible, but we cannot guarantee that an order can be changed after it has been accepted or processed.
20. Website errors and technical problems
If an obvious technical or pricing error occurs on our website, we may contact you before accepting or completing an affected order.
We will not knowingly rely on an obvious error where doing so would be unfair or contrary to applicable law.
21. Complaints
If you have a complaint regarding an online order, please contact:
Senli Cash & Go
16B High Street
Oxford
OX1 4AG
Telephone: 01865 203319
Email:
Please provide your order details and explain the nature of your complaint.
We will investigate and respond within a reasonable period.
22. Liability
Nothing in these Terms and Conditions excludes or limits liability which cannot legally be excluded or limited.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability which cannot legally be excluded.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
23. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer, you will also benefit from any mandatory protections provided by applicable consumer law.
The courts of England and Wales will have jurisdiction, except where applicable law gives you the right to bring proceedings elsewhere.
Senli Consultancy Ltd trading as Senli Cash & Go
Company number: 04779300
16B High Street, Oxford, OX1 4AG
Telephone: 01865 203319
Email:
Last updated: 1st Oct 2026
